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Delivery Details

DELIVERY TO:

Ireland - FREE Next Day Delivery & Returns on all orders or collect in any of Our Stores    
United Kingdom - FREE UK Delivery on all orders over £50
European Delivery - €10
USA Delivery - €15
Worldwide Delivery - €15 



Dispatch

We aim to dispatch all orders the same day with next day delivery in Ireland and 48 hours to the UK. Orders before 2pm are usually dispatched the same day. Orders placed after 2pm and overnight are dispatched the following day. In the unlikely event that an item you ordered is not in stock, we will contact you to offer an alternative or full refund for the item or complete order.


FREE RETURNS - Ireland Only 

We offer free returns on all orders within the Republic of Ireland. 

To return a purchase: see our Returns & Exchanges information

 

Delivery

We use Nightline Couriers and AnPost Couriers for deliveries domestic and international. 

Where we use a courier company, a signature will be required upon delivery. If you are not at home when your purchases are being delivered, the the courier will leave you a calling card with their customer services telephone number. You can then contact them and arrange a delivery time more suitable to you. Of course we can always deliver directly to your office; providing the address is valid and there is someone to sign the proof of delivery, we can deliver your purchases to wherever it suits you. Simply enter the relevant delivery details when completing your online purchases.


Delivery Destinations


In Alphabetical Order -  Australia, Austria, Belgium, Bosnia, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Haiti, Hong Kong, Hungary, Iceland, Ireland, India, Israe,l Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South, Africa, Spain, Sweden, Switzerland, UK, UK - Non Mainland, Ukraine, USA, United Arab Emirates

Please note that if your order is to be delivered outside the European Union, local import duties and sales taxes may be payable by you on receipt of your delivery. These charges vary by country, as the local government of the country in question is responsible for these.



Delivery Times

Delivery times are next day for delivery to Republic of Ireland, 48 hours for the UK and 7-10 working days for all other countries.

Please note: Saturday and Sundays are not classed as working days by our courier service. Therefore, all orders placed from midday Thursday or from Friday morning will be delivered on the following Monday. Anything ordered from midday Friday up until Monday morning will be delivered on the following Tuesday.



Delivery Tracking

Once we have despatched your order, you will receive a dispatch notification stating your order tracking number, this will be sent to the email address you provided. This means that your order has left our warehouse and is in the hands of our carrier.

Using this order tracking number, you can track your order following the instructions below.


Track My Order:

  1. Click on the Track My Order link, located at the bottom of our website under the  under MY ORDER tab.
  2. Click on either the Nightline link or the An Post link, again depending on whether your destination is Ireland or international. These links will take you directly to the carriers track and trace webpage.
  3. On the carriers webpage, enter your order confirmation number in the track and trace field and press enter.



Incomplete Delivery

In the unlikely event that an item you ordered is not in stock, we will contact you personally to inform you and should you subsequently decide not to pursue your order, we will cancel same and issue you with a full refund.

For any order queries you contact us using either of the following methods:

Telephone:  +353 (0)1 207 9069

Email:  chris@louiscopeland.ie

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