Privacy & Cookie Policy

This privacy statement is provided by Louis Copeland & Sons for the information of visitor (referred to as 'you' or 'your' in this statement) to the website (referred to as 'our website').

To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this site will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this site you agree to our use of cookies as described in our cookies policy.


Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser and which may then be stored on your computer system.

Cookies allow us to determine how frequently particular pages are visited and to determine the most popular areas of our website. They will, for example, allow the website to retrieve relevant user information when a user returns to the site – it is what allows a website to ‘recognise’ you when you return. This recognition would include your name, past orders, brand preferences etc – all necessary for a smooth shopping experience without the continual need to login as you navigate from one area of the site to another.

It is important to note that cookies only ever contain as much information as you, the user, has disclosed to the website in question. A cookie cannot be used to disseminate spam or viruses nor can it read or gather any further information from your computer’s hard drive. And finally, cookies do not contain any security-sensitive information such as credit card details or home address details.

You can usually adjust your browser so that your computer does not accept cookies or tells you when a website tries to put a cookie on your computer. You can find out more about the way cookies work on

Please note that while you do not need to allow your browser to accept cookies in order to browse much of our website, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

Louis Copeland & Sons are committed to ensuring that your privacy is both protected and respected. The purpose of this privacy policy is to allow you, the user, to understand how certain information, provided by you and/or gathered by us, isused and disclosed. The policy statement outlines the steps we take to ensure that your personal information is kept confidential.

Please note that this privacy statement is subject to the Terms and Conditions of use of the Louis Copeland & Sons website. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time but if we do, we will post the changes on this website.

Use of your personal information

As with all shopping websites, we store any information you enter on our website or give to us in any other way. You can choose not to provide certain information, but be aware that you might not be able to take full advantage of some of our features.

We use the information that you provide for such purposes as responding to your requests, customising our online services for you, improving our online services, and communicating with you.

Where you voluntarily provide personal information, the information may be used for analysis, research or customer service purposes only – you will never receive marketing or promotional emails from us unless you have agreed to it. We will only use your data for the purpose for which it was originally provided and will not disclose it in any manner that is incompatible with the purpose for which it was obtained.

Third Party Disclosure

We may disclose your personal information to third parties who perform functions on our behalf such as shipping, order processing and payment processing. For example, our delivery partner Fastway Courier Services will have access to your name and delivery address in order to carry out the delivery of your purchases. We will only provide these companies with the information which they need to carry out their services and they are not permitted to use the information for other purposes.

In certain circumstances we may be legally or otherwise obliged to disclose personal information relating to you to third parties. For example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud, the reduction of credit risk, and to protect and defend our rights, property, safety and the safety of our customers.

We will never pass on your details on to a third party for marketing purposes. We will, however, send you details of offers from other companies that we think may interest you, but only with your permission. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting our customer service team.

Links to Other Websites

From time to time our website may contain links to other websites. The links are provided for your convenience and any such link does not imply endorsement by us of the website nor does it imply that there is any association between us and the owners of the website. We are not responsible for the data policies or procedures or the content of these linked websites.

IP Address

An IP or Internet Protocol address is simply a set of numbers denoting your computer’s address – just like your home address has a house number, street name and postal code. The IP address is assigned to you by your Internet Service Provider or your network. Our servers will log your IP address and use it to collect data about traffic and visitors to our site. It is important to note that the information gathered represents an aggregate picture of traffic to our site; in other words, we do not use it to identify you or your IP address personally.

Encryption/Secure Data

At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to process product orders and/or to respond to customer enquiries. This information is passed from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is held in our secure database. Any personal information you send to our secure server while the padlock icon is showing will be encrypted. This means no-one can intercept your details and read them.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of our site your browser should show a padlock in the bottom right hand corner.

Your personal information can only be accessed by a strictly limited few of Louis Copeland & Sons employees and contractors. All those with access have been specially instructed in the importance of customer confidentiality and are aware of the high priority Louis Copeland & Sons places on privacy protection. All of our computers which store personal information are password protected.

Contact Us

If you have any questions about this privacy statement, how we run the website, or wish to know anything about the information we hold on you please contact our customer service department at and we will be happy to help you.


This Privacy Policy is dated November 2017. Any updates or changes to this policy will be posted here on this website and this date record will be adjusted accordingly. We reserve the right to change or update our privacy policy at any time. However, should we at any time decide to use the personal information in a different manner to what was stated at the time of its collection, it is fully within the rights of the user to refuse consent for use of this information in the new manner.