Returns & Exchanges
FREE RETURNS - IRELAND ONLY
We offer free returns on all orders within the Republic of Ireland.
To return an item to us with An Post then visit https://www.anpost.com/Post-Parcels/Click-and-Post/Returns - no account is required.
Follow the simple instructions to print out your free returns label and then drop into any An Post office to return your item to us free of charge. There is a facility to have your returns collected direct from your home or work address by An Post courier in Dublin only. Using this service carries a charge of 5.95 euro payable direct to An Post when booking your return.
To return orders to the Republic of Ireland from the UK you can avail of our UK based Parcel Motel Address.
Send your parcel to the address below and take advantage of the low cost of postage within the UK.
Louis Copeland Returns
1A McKinney Road
To return orders to the Republic of Ireland from the anywhere else send your parcel to the address below.
Louis Copeland & Sons
Unit 5, Churchtown Business Park,
RETURNS & EXCHANGES POLICY
Please note: Due to Covid-19 we are extending the returns & exchanges policy to reflect the difficult circumstances we all find ourselves in. Should you need to return or refund an item(s) over the next 2 months we will do so.
We are happy to accept items returned to us within 30-days of receipt of your order. We will refund your credit or debit card once the items are received and processed. Items returned to us after the 30-day period will be eligible for an exchange/credit.
Any returns received outside this time frame may be considered at the discretion of Louis Copeland & Sons Limited, and may only be refunded as a credit against a future purchase.
Items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly sale-able condition. Louis Copeland & Sons Limited reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being 'faulty'.
When returning a product
We strongly recommend that customers check their orders upon receipt, prior to disposing of any packaging and use the same packaging for the return. Please package your return securely. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
We will inspect all items returned to us as 'faulty', and any items deemed to be subject to fair ‘wear and tear’ will not be accepted as 'faulty'. Return delivery costs on any non-damaged or non-flawed returns will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach our offices. We recommend that you use a reputable courier service or choose the registered post option.