Shop Gant
RETURNS & EXCHANGES
UNITED KINGDOM (UK)
Every return begins in your Louis Copeland account. Our team reviews each request and confirms by email once your return is approved.
Start your returnHow to return
Sign in to your account and open your order.
Select Request return next to the items you'd like to send back, and choose a reason. For an exchange, add your preferred size or colour in the notes.
Our team reviews your request within 2 working days and confirms by email.
Once approved, pack your items securely, ideally in their original packaging with tags attached.
Place a printed copy of your order confirmation and approval email inside the parcel.
Write your order number clearly on the outside of the parcel.
Send your parcel with a tracked service, such as Royal Mail International Tracked, Parcelforce, or DHL or DPD via a ParcelShop. Keep your proof of postage until your refund is confirmed.
Our returns address
Web Returns
Louis Copeland & Sons
Unit 5, Churchtown Business Park
Beaumont Avenue, Churchtown
Dublin 14, D14 Y761
Ireland
Louis Copeland & Sons
Unit 5, Churchtown Business Park
Beaumont Avenue, Churchtown
Dublin 14, D14 Y761
Ireland
Please post your parcel once your return is approved.
Northern Ireland
Parcels from Northern Ireland travel freely to Ireland, so a standard tracked parcel service works well for your return.
Your customs declaration
CN23 customs form
Download and print the form, complete it using the details below, and attach it to the outside of your parcel.
Parcels from Great Britain to Ireland travel with a customs declaration: a CN23 form at the Post Office, or your carrier's online form. Complete it as follows:
Contents type
Returned goods
Reason for export
Return of goods originally purchased from Louis Copeland & Sons, Ireland
Reason for return
Returned for refund, or Returned for exchange
Original tracking number
The tracking number from your shipping confirmation email
Original carrier
The carrier that delivered your order, e.g. DHL or DPD, as shown in your shipping confirmation email
Description
The item name from your order confirmation, e.g. "Men's wool suit"
Value
The amount you paid, as shown on your order confirmation
Country of origin
As shown on the garment's care label
Reference
Your order number
Declaring your parcel as Returned goods at its original value lets Irish customs recognise it as a return and release it to us promptly. For help with any part of the form, contact our team before you post.
Returning in store
You're welcome to bring your return to any of our stores on Capel Street, Wicklow Street, Dundrum or Cork, free of charge. Start your return in your account first and bring your approval email with you.
Faulty items
If an item arrives with a fault, start a return in your account and select Faulty as the reason. Our team inspects every faulty return. Fair wear and tear falls outside our faulty returns policy.
Returns policy
- Returns are accepted within 30 days of delivery, in resalable condition with original tags attached.
- Every return is registered through your Louis Copeland account.
- Refunds go to your original payment method once your items arrive and pass inspection, within 4 working days.
- Returns after 30 days are reviewed at our discretion and may be offered as an exchange or credit note.
- Altered and personalised items are final sale.
- Items showing signs of wear are eligible for return when faulty.
- Return postage is paid by the customer. We refund postage for faulty items or where the error is ours.
- Items remain your responsibility until they reach us, so we recommend a tracked service.