Shipping & Delivery
SHIPPING
Delivery costs:
Ireland - FREE next day delivery & returns on all orders over €95 or collect in any of our stores
(if under €95 there is a €4 charge)
United Kingdom - FREE UK Delivery on all orders over €95
European Delivery - €10
Worldwide Delivery - €15
DISPATCH
PLEASE NOTE:
During Black Friday sales and the run up to Christmas there can processing and shipping delays due to volumes of orders.
We aim to dispatch all orders the same day with next day delivery in Ireland and 48 hours to the UK. Orders before 1pm are usually dispatched the same day. Orders placed after 1pm and overnight are dispatched the following day. In the unlikely event that an item you ordered is not in stock, we will contact you to offer an alternative or full refund for the item or complete order.
FREE RETURNS - Ireland Only
We offer free returns on all orders within the Republic of Ireland.
To return a purchase: see our Returns & Exchanges information
DELIVERY
We use DPD, An Post and DHL for deliveries domestic and international.
A signature will be required upon delivery. If you are not at home when your purchases are being delivered, the the courier will leave you a calling card with instructions to where to collect your parcel. This is usually your local sorting depot.
DELIVERY DESTINATIONS
In Alphabetical Order - Australia, Austria, Belgium, Bosnia, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Haiti, Hong Kong, Hungary, Iceland, Ireland, India, Israe,l Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, South, Africa, Spain, Sweden, Switzerland, UK, UK - Non Mainland, Ukraine, USA, United Arab Emirates
TAXES & DUTIES
Please note that if your order is to be delivered outside the European Union, local import duties and sales taxes may be payable by you on receipt of your delivery. These charges vary by country, as the local government of the country in question is responsible for these.
DELIVERY TIMES
Delivery times are usually next day for delivery to Republic of Ireland, 48 hours for the UK and 7-10 working days for all other countries once the item has left our warehouse.
Please note: Saturday and Sundays are not classed as working days by our postal carriers. Therefore, all orders placed from midday Thursday or from Friday morning will be delivered on the following Monday. Anything ordered from midday Friday up until Monday morning will be delivered on the following Tuesday.
DELIVERY TRACKING
Once we have despatched your order, you will receive a dispatch notification stating your order tracking number, this will be sent to the email address you provided. This means that your order has left our warehouse and is in the hands of our carrier.
Using this order tracking number, you can track your order from the An Post website www.anpost.ie
INCOMPLETE DELIVERY
In the unlikely event that an item you ordered is not in stock, we will contact you personally to inform you and should you subsequently decide not to pursue your order, we will cancel same and issue you with a full refund.
For any order queries you contact us using either of the following methods:
Telephone: +353 (0)1 207 9069
Email: webcustomerservice@louiscopeland.ie